Effective Date: February 11, 2026
White Glove Water Damage Restoration (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy and Terms of Service describe how we collect, use, disclose, and protect your information when you visit our website, request services, or communicate with us, including through SMS messaging.
By accessing our website or using our services, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of personal and service-related information:
Full name
Email address
Phone number
SMS opt-in consent
Property address
Service details related to water damage, fire damage, mold remediation, or reconstruction
Any additional information you voluntarily provide
We may also collect limited non-personal information such as browser type, device information, and website usage data for analytics purposes.
2. How We Collect Information
We collect information when you:
Submit a contact form on our website
Request an inspection or consultation
Call, text, or email our office
Subscribe to SMS communications
Provide information during service scheduling or project completion
SMS consent is obtained through clear opt-in mechanisms. You will not receive SMS marketing messages without your explicit consent.
3. How We Use Your Information
We use collected information to:
Provide water damage restoration, mold remediation, fire damage restoration, and reconstruction services
Schedule appointments and send reminders
Communicate project updates
Respond to customer inquiries
Improve our services and website performance
Process billing and administrative matters
If you opt in to SMS communications, we may send service-related text messages such as appointment confirmations, status updates, and follow-ups.
Message frequency may vary. Message and data rates may apply.
4. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share information only:
With trusted subcontractors or service providers necessary to complete your project
When required by law, subpoena, or legal process
With your express consent
SMS opt-in information and phone numbers collected for SMS purposes are never shared with third parties or affiliates for marketing purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system can guarantee complete security, we take commercially reasonable steps to protect your data from unauthorized access, misuse, or disclosure.
6. Cookies & Website Tracking
Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You may adjust your browser settings to disable cookies if preferred.
7. Your Rights & Choices
You may:
Request access to the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for SMS communications at any time
To exercise these rights, please contact us through the information provided on our website.
SMS Terms of Service
By opting into SMS communications from White Glove Water Damage Restoration through Verbal Consent, you agree to receive conversations “external”, text messages related to:
Appointment scheduling
Service reminders
Project updates
Customer support communications
Message frequency may vary. Message and data rates may apply.
Opt-In Disclosure
By opting in, you acknowledge:
You consent to receive SMS messages from White Glove Water Damage Restoration
Message and data rates may apply
Message frequency may vary
You can opt out at any time by replying STOP
You can request assistance by replying HELP
HELP Message
If you text HELP, you will receive:
“Thank you for contacting White Glove Water Damage Restoration. For assistance, please visit https://whitegloveremediation.com/privacy-policy-terms-of-service/ or contact our support team directly.”
STOP Message
If you text STOP, you will receive:
“You will no longer receive messages from White Glove Water Damage Restoration. To opt back in at any time, reply START.”
8. Changes to This Policy
We may update this Privacy Policy and Terms of Service periodically. Updates will be posted on the following page:
Privacy Policy & Terms of Service Continued use of our services after updates constitutes acceptance of the revised terms.
